Return & Refund Policy
Thanks for shopping at eCartparts.com.
If you are not entirely satisfied with your purchase, we're here to help.
All items require a RMA number. Call our Customer Service Department for your return number. Items must be in like-new condition in their original packaging for the return process to be completed. A 20% restock/processing fee will be applied for all items returned without an RMA number.
RMA number is valid for 30 days from date of issued.
Clearly write the RMA Number on the outside of the box.
Packages without an RMA number may be refused.
Your return package must be received at our facility by the expiration date listed.
eCartParts.com is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
Electrical parts cannot be returned.
If Items received is not what was ordered, a pre-paid shipping label will be provided. All other returns will be at customers expense.
When returning any items always use a carrier with a tracking number UPS, FedEx, USPS etc…
We cannot guarantee refunds for items sent via non-trackable means. We cannot accept COD shipments.
To be eligible for a return, your item must be unused, in the same condition that you received it, and have a RMA number.
We honor any and all Manufacturer Warranties due to any defects of workmanship when applicable. We only accept Special Order part returns that fall under a Manufacturers defect.
Please inspect your items upon receipt and report any damages within 2 business days from the delivery date of the shipment. Pictures will be requested of the box and contents to show damage.
***Do not discard any part of your shipment (box, packing material, items, etc...) unless instructed by an eCart Parts customer service representative. Damaged shipments may result in a claim with the carrier.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 5-10 days, depending on your card issuer's policies.