Return & Refund Policy
Thanks for shopping at eCartparts.com.
If you are not entirely satisfied with your purchase, we're here to help.
- All items require a RMA number within 30 days of receipt of items.
- Registered customers can submit returns online via My Account>>Orders>> ⇒Return Items.
- Guest purchasers can call our Customer Service Department for a return number.
- Send Returns to: ePart Companies LLC
3505 Figsboro Road
Martinsville, Va. 24112
The following requirements and restrictions apply:
- Items can be returned within 30 days from the date the items are delivered.
- Items must be in like-new condition in their original packaging for the return process to be completed.
- Items returned outside of these guidelines may be refused and returned to recipient or subject to a 20% restock fee.
- A 20% restock/processing fee will be applied for all items returned without an RMA number.
- RMA number is valid for 30 days from date of issued.
- Clearly write the RMA Number on the outside of the box. Packages without an RMA number may be refused.
- Your return package must be received at our facility by the expiration date listed.
- When returning any items always use a carrier with a tracking number UPS, FedEx, USPS etc…
- We cannot guarantee refunds for items sent via non-trackable means. We cannot accept COD shipments.
- eCartParts.com is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
- Electrical parts cannot be returned.
- If Item(s) received are not what were ordered, a pre-paid shipping label will be provided. All other returns will be at customers expense.
- A return label can be provided as a convenience on case-by-case basis, and the cost can be deducted from the refund amount. Due to rising shipping costs, this has been a preferred method of return.
***To be eligible for a return, your item must be unused, in the same condition that you received it, and have a RMA number.
- We honor any and all Manufacturer Warranties due to any defects of workmanship when applicable.
- We only accept Special Order part returns that fall under a Manufacturers defect.
- Please inspect your items upon receipt and report any damages within 2 business days from the delivery date of the shipment. Pictures will be requested of the box and contents to show damage.
- ***Do not discard any part of your shipment (box, packing material, items, etc...) unless instructed by an eCart Parts customer service representative.
- Damaged shipments may result in a claim with the carrier.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within 5-10 days, depending on your card issuer's policies.